Priority # 2
Operations Manager Seeking
an Operations Manager who will oversee the installation, commissioning,
operation, and maintenance of Broadband Wireless Site equipment, office
servers and networks. Responsibilities:: • Serves as single point of contact for all problems in the Field Operations environment; aggressively pursues root causes for service failures and communicates regularly to the General Manager. • Assists with new site turn up and development. Tasks may include resource planning, cost estimates and adherence to set deliverables. • Establishes and maintains strong vendor relationships with local providers • Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe technical operation of the department. • Monitors expenses, complying with administrative functions and ensuring expense accuracy. • Ensures market compliance with accepted maintenance procedures and policies • Ensures compliance with written operating plans and procedures, company policies, labor laws, and OSHA, FAA, DOT, and Hazardous Materials. • Manages 24x7x365 support team; schedules on-call rotation, handles task assignment and projects Recruit, manage and develop a team of field technicians • Provide second level support for customer complaints, suggestions, and concerns. • Provide technical training to other departments as requested Requirements: • Must have minimum of 7-10 years people management experience and demonstrated ability to organize and motivate a team of field technicians • 7 years of industry experience in a field tech capacity • Familiarity with telecommunications testing methods, procedures and equipment. • Prior program management experience in the technology sector and wireless industry. • Prior experience successfully managing external customer/partner relationships. • Knowledge of the technical aspects of wireless networks technologies and standards. • Proven success in implementing cross-functional initiatives requiring support and buy-in from all levels within various organizations. • Inventory management experience • Ability to deliver results in cross-functional, matrixed environment. • Strong working knowledge of MS Office platform and PC’s • Experience with conflict resolution and employee relations in a professional business environment. • Resourceful and creative problem solving experience. • Proactive and detail-oriented • Strong aptitude for creativity. • Excellent written and verbal communication skills/presentation skills |